FAQ
- How do I register an account?
It's easy! Just Register and you're good to go!
- How do I change my account details?
You should log in to your account. Once logged in, go to your account and look for "View Addresses". Click on it and edit your details. Once done, click on the "Save your account details" button.
- What methods of payment can I use?
You can pay for your purchases using your Credit Card(PayFast gateway), or by EFT(Electronic Funds Transfer). We also offer you the oppertunity to buy from us on credit! Please visit our Mobicred page for more info
- Is it safe to pay with my Credit Card?
Absolutely! Our website runs on one of the most widely used e-commerce platforms on the internet, namely Shopify. Shopify includes an SSL certificate that uses industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure. Dandashop.co.za does not store your credit cards details; this is managed by PayFast.
- What is your returns policy?
We have tried to make returning a product as easy as possible. Here's how to do that
- Can I cancel my order?
Yes you can! Send us an email at info@dandashop.co.za. If you have paid already, we will simply give you a refund.
- How long after I have placed my order and paid does my order get processed?
All orders are processed within 24 to 48 hrs of receiving payment.
- How long does delivery take?
That depends entirely on where you live. Major cities takes anything from 3-5 business days but, outlaying areas could be anything from 3-10 business days. Once the item is collected by the courier, we unfortunately don't have any control over the product. Our team monitors the delivery until it is completed. If we notice any delays, we contact the courier and try and resolve any issues. We have contracted only the best courier companies to ensure your purchase arrives fast and securely but, like previously mentioned, it is still in the hands of a 3rd party.
Some of our products are sent directly from our suppliers to us upon someone ordering from us. This means that we take possession of the product first and then ship it our to the customer. These products will have a shipping time of 7-10 business days and this information will be shown in the relevant product's description.
We also ship products directly from the UK for our customers. Please refer to our UK Imports section for more information here
If you have any issues or questions about your delivery, please feel free to contact us.
- Why do you charge for delivery?
Simply put: we have to pay to get the item to you. We constantly strive to keep our product prices as low as possible, meaning we cannot absorb the delivery cost as well and that is why we charge a delivery fee. Some of our items are shipped free of charge but mostly, you, the customer, have to cover the cost. Please visit our Shipping page for more info
- Where do I get my tracking details?
Once your order is processed and shipped, we will send you an email with the courier's name and your tracking number.
- My parcel is taking very long to reach me. What do I do now?
All our goods are shipped with reliable, fast and efficient couriers but it sometimes happens that delays occur. They inform us if there are any delays or issues and we immediately relay this information to you. You can also contact the courier directly. We include all the contact details in the email you will receive once the item is shipped.
- How do I sign up for your newsletter?
Very easy! Click Here and enter your details! We send out newsletters on a regular basis. You can unsubscribe at any time by simply scrolling to the bottom of the newsletter and click on "unsubscribe" or contact us to do it for you.
- How do I get in contact with you?
Click here and send us a message. Alternatively, contact us on 044 272 3722 or 084 499 8148 during business hours (08:00AM - 17:00PM)
- What are your trading hours?
Our online shop is open 24hrs for business but we are only contactable between the hours of 08:00AM - 17:00PM Mondays to Fridays.