FAQ – Dandashop.co.za

FAQ

Click here to go to the FAQ section Link

Buying

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How to place an order.

Ordering from us is very easy! Simply choose the item you want to buy, place it in your cart and click on "Checkout". You will be guided to a page where we require your delivery address and contact number(so we can notify you of your delivery status). Once this is completed, you will be guided to the payment page. Simply choose your payment method and finish your order. You will receive an email once we have confirmed your payment.
Category: Buying
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Can I Lay-Buy something from you?

We do not allow Lay-Buy , however you can purchase from us on credit using the Mobicred option when you click on the Payfast payment method.
Category: Buying
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How do I change my account details?

You should log in to your account.

Once logged in, go to your account and look for "View Addresses". Click on it and edit your details. Once done, click on the "Save your account details" button.

Category: Buying
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How do I register an account?

Visit our website and in the top right hand corner click on "Create an account". Enter your details and click on "Create".
Category: Buying
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Must I have an account to place an order?

No. You can check out as a guest but we still require all the relevant delivery details. Registering an account is easy and has some advantages. When you return more than once to purchase from us, you simply log in and you won't have to fill out all the delivery details again and you can see all your orders in one place! Also, we periodically run sales just for returning customers.
Category: Buying
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How long do you take to process an order?

All orders are processed within 24 to 48 hrs of confirming payment. Once this is done, the courier is instructed to collect
Category: Buying

Newsletters

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How do I sign up for your newsletter?

Very easy! Click on the link below and enter your details! We send out newsletters on a regular basis. You can unsubscribe at any time by simply scrolling to the bottom of the newsletter and click on "unsubscribe" or contact us to do it for you.

Subscribe to newsletter

Category: Newsletters

Payment methods

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What methods of payment can I use?

You can pay for your purchases using your:

  • Credit Card or
  • Debit card or
  • pay via I-Pay or
  • PayFast gateways, or
  • by EFT(Electronic Funds Transfer).
  • We also offer you the opportunity to buy from us on credit!
  • Please visit our Mobicred page for more info. You can also pay wiht SnaScan and S-Code. Please see the info on these in the Footer Menu. 
Category: Payment methods
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Can I pay for my order with Electronic Funds Transfer(EFT)?

Yes you certainly can!

You can do this by selecting the i-Pay payment method or simply select the EFT method under i-Pay and the banking details will be revealed.

This is a very cost effective means of payment with very little delay as your eft payment goes directly into Dandashop's bank account and thus your order can be processed almost immediately.

Category: Payment methods
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What is i-Pay payment method?

i-Pay is a secure payment gateway that allows you to pay for your order with your Credit Card, Debit Card or by EFT. i-Pay guarantees the safety of your payment and is used by some of the largest online retailers in South Africa.
Category: Payment methods
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What is the Mobicred payment option?

Mobicred is a 3rd party credit provider. They allow you to buy from us and pay them back in installments. Please click below for more info.

Mobicred website

Category: Payment methods
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How safe is it to pay on your website?

Our website runs on one of the most widely used e-commerce platforms on the internet, namely Shopify. Shopify includes an SSL certificate that uses industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

Dandashop.co.za does not store your credit cards details; this is managed by PayFast and I-Pay.

Category: Payment methods

Returns

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What is your returns policy?

We have tried to make returning a product as easy as possible.

Click here to view our easy Returns Policy

Category: Returns

Shipping

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Where do you ship from?

We are situated in the Garden Route but we ship most products directly from a warehouse in Sandton to help save on shipping costs for you, the customer.
Category: Shipping
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My parcel is taking very long to reach me. What do I do now?

All our goods are shipped with reliable, fast and efficient couriers but it could happen that an unforseen delay occurs. The courier or tracking info may inform us if there are any delays or issues and we immediately relay this information to you. You can also contact the courier directly. We normally include the courier tracking link details in the email you will receive once you order is shipped.
Category: Shipping
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Do you allow collections?

Unfortunately we do not. Due to security reasons we don't allow collections and we ship all our orders.
Category: Shipping
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Do you accept Cash on Delivery?

No, sadly we do not.

Although we have been working hard to get this feature up and running, no courier company wants to accept the risk of driving around with cash.

Category: Shipping
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Where do I get my tracking details?

Once your order is processed and shipped, we will send you an email with the courier's tracking number and / or the direct tracking link for your parcel.

You can then track the entire delivery from start to finish on the couriers online tracking link.

Be sure to fill in your email address and contact cell number when placing your order.

Category: Shipping
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How much does shipping cost?

SHIPPING FEES:

Delivery to most of South Africa: R79 (excluding outlaying/remote areas)

Delivery to Outlaying/remote areas: R119.00

Free shipping: On all orders exceeding R1500.00


Category: Shipping
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Why do you charge for delivery?

Simply put: we have to pay to get the item to you.

We constantly strive to keep our product prices as low as possible, meaning we cannot absorb the delivery cost as well and that is why we charge a delivery fee. Our shipping fees vary from R79 to R115.00. Please visit our Shipping page for more info.

Category: Shipping
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How long does delivery take?

That depends entirely on where you live.

Delivery to major cities takes 3 - 5 business days however , outlaying areas could be around 3 - 10 business days.

Once the item is collected by the courier, we unfortunately do not have any control over the product. Our team monitors the delivery until it is completed. If we notice any delays, we contact the courier to resolve any issues. We have contracted only the best courier companies to ensure your purchase arrives fast and securely.

Some of our products are sent directly from our suppliers to us upon someone ordering from us. This means that we take possession of the product first and then ship it to our valued customer. These products will have a shipping time of 7 - 10 business days and this information will be shown in the relevant product's description. We also ship products directly from the UK for our customers. Please refer to our UK Imports section for more information.

If you have any questions about your delivery, please feel welcome to contact us at any time at info@dandashop.co.za

Category: Shipping

Trading hours and Contact details

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What are your trading hours?

Our online store is open 24 hours a day , 7 days a week for business ,but we are only contactable via email or phone between the hours of 08:00 - 17:00 Monday's to Friday's.
Category: Trading hours and Contact details
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How do I get in contact with you?

Email us at info@dandashop.co.za

Alternatively, contact Paul Nipper at 072 30 50 155 during business hours (08:00  - 17:00PM Monday's to Friday)

Category: Trading hours and Contact details

Uncategorized

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How do I deactivate my account on your website?

Your account cannot be deactivated by yourself. If you wish to remove your details from your account, please contact us via email and we'll assist. Please note that if you have an order history with us, we cannot delete your account. We have to keep all order records for a set period. 

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