FAQ
Buying
How do I change my account details?
Very easy, Simply log in to your account.
Once logged in, look for "View Addresses". Click on it and edit your details. Once done, click on the "Save your account details" button.
How to place an order.
Can I Lay-Buy something from you?
How do I register an account?
Must I have an account to place an order?
How long do you take to process an order?
Newsletters
How do I sign up for your newsletter?
Very easy! Click on the link below and enter your details! We send out newsletters on a regular basis. You can unsubscribe at any time by simply scrolling to the bottom of the newsletter and click on "unsubscribe" or contact us to do it for you.
Payment methods
What methods of payment can I use?
You can pay for your purchases using your:
- Credit Card or
- Debit card or
- pay via I-Pay or
- PayFast gateways, or
- by EFT(Electronic Funds Transfer).
- We also offer you the opportunity to buy from us on credit! - Please visit our Mobicred page for more info.
- You can also pay with SnapScan and S-Code. Please see the info on these in the Footer Menu.
Can I pay for my order with Electronic Funds Transfer(EFT)?
Yes you certainly can!
You can do this by selecting the i-Pay payment method or simply select the EFT method under i-Pay and the banking details will be revealed.
This is a very cost effective means of payment with very little delay as your eft payment goes directly into Dandashop's bank account and thus your order can be processed almost immediately.
What is i-Pay payment method?
What is the Mobicred payment option?
Mobicred is a 3rd party credit provider. They allow you to buy from us and pay them back in installments. Please click below for more info.
How safe is it to pay on your website?
Our website runs on one of the most widely used e-commerce platforms on the internet, namely Shopify. Shopify includes an SSL certificate that uses industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
Dandashop.co.za does not store your credit cards details; this is managed by PayFast and I-Pay.
Returns
What is your returns policy?
We have tried to make returning a product as easy as possible.
Shipping
Where do you ship from?
How long does delivery take?
That depends entirely on where you live.
Delivery to major cities takes 3 - 5 business days however , outlaying areas could be around 3 - 10 business days.
Once the item is collected by the courier, we unfortunately do not have any control over the product. Our team monitors the delivery until it is completed. If we notice any delays, we contact the courier to resolve any issues. We make use of reliable courier companies to ensure your purchase arrives fast and securely.
Some of our products are sent directly from our suppliers to us upon someone ordering from us. This means that we take possession of the product first and then ship it to our valued customer. These products will have a shipping time of 7 - 10 business days and this information will be shown in the relevant product's description. We also ship products directly from the UK for our customers. Please refer to our UK Imports section for more information.
If you have any questions about your delivery, please feel welcome to contact us at any time at info@dandashop.co.za
Why do you charge for delivery?
Simply put: we have to pay to get the item to you.
We constantly strive to keep our product prices as low as possible, meaning we can unfortunately not absorb the delivery cost .
Our shipping fees vary from R99 to R199.00. There are selected large items that have a higher delivery fee and this will be clearly indicated on the specific product's page. Please visit our Shipping page for more info.
How much does shipping cost?
SHIPPING FEES:
Dandashop currently has a flat shipping rate of R99 on most orders upto the value of R3495 unless indicated otherwise in the specific product's description.
Orders higher in value than R3495 are shipped at R199.
A few specific products only ship with Fastway couriers @ R199 or via Postnet to Postnet counter @ R99 in which case this will be clearly indicated at the end of the product's description.
My parcel is taking very long to reach me. What do I do now?
Do you allow collections?
Do you accept Cash on Delivery?
No, sadly we do not.
Although we have been working hard to get this feature up and running, no courier company wants to accept the risk of driving around with cash.
Where do I get my tracking details?
Once your order is processed and shipped, we will send you an email with the courier's tracking number and / or the direct tracking link for your parcel.
You can then track the entire delivery from start to finish on the couriers online tracking link.
Be sure to fill in your email address and contact cell number when placing your order.
Trading hours and Contact details
What are your trading hours?
How do I get in contact with you?
Email us at info@dandashop.co.za
Alternatively, contact Paul Nipper at 072 30 50 155 during business hours (08:00 - 17:00PM Monday's to Friday)
