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FAQ

Buying

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How to place an order.

Ordering from us is very easy! Simply choose the item you want to buy, place it in your cart and click on "Checkout". You will be guided to a page where we require your delivery address and contact number(so we can notify you of your delivery status). Once this is completed, you will be guided to the payment page. Simply choose your payment method and finish your order. You will receive an email once we have confirmed your payment.
Category: Buying
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Must I have an account to place an order?

No. You can check out as a guest but we still require all the relevant delivery details. Registering an account is easy and has some advantages. When you return more than once to purchase from us, you simply log in and you won't have to fill out all the delivery details again and you can see all your orders in one place! Also, we periodically run sales just for returning customers.
Category: Buying
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How do I register an account?

Visit our website and in the top right hand corner click on "Create an account". Enter your details and click on "Create".
Category: Buying
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How do I change my account details?

You should log in to your account. Once logged in, go to your account and look for "View Addresses". Click on it and edit your details. Once done, click on the "Save your account details" button.
Category: Buying
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How long do you take to process an order?

All orders are processed within 24 to 48 hrs of confirming payment. Once this is done, the courier is instructed to collect
Category: Buying
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Can I Lay-Buy something from you?

We don't allow that but you can purchase from us on credit using the Mobicred option when you click on the Payfast payment method.
Category: Buying

Newsletters

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How do I sign up for your newsletter?

Very easy! Click on the link below and enter your details! We send out newsletters on a regular basis. You can unsubscribe at any time by simply scrolling to the bottom of the newsletter and click on "unsubscribe" or contact us to do it for you. https://myshopify.us11.list-manage.com/subscribe/post?u=e54b96a3ff993b48e2a2da128&id=70a40ee751
Category: Newsletters

Payment methods

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What methods of payment can I use?

You can pay for your purchases using your Credit Card or debit card and pay via I-Pay or PayFast gateways, or by EFT(Electronic Funds Transfer). We also offer you the opportunity to buy from us on credit! Please visit our Mobicred page for more info.
Category: Payment methods
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How safe is it to pay on your website?

Our website runs on one of the most widely used e-commerce platforms on the internet, namely Shopify. Shopify includes an SSL certificate that uses industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure. Dandashop.co.za does not store your credit cards details; this is managed by PayFast and I-Pay.
Category: Payment methods
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Can I pay for my order with Electronic Funds Transfer(EFT)?

Yes you can! You can do this by choosing the i-Pay payment method or simply choose the EFT method under i-Pay and the banking details will be revealed.
Category: Payment methods
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What is i-Pay payment method?

i-Pay is a secure payment gateway that allows you to pay for your order with your Credit Card, Debit Card or by EFT. i-Pay guarantees the safety of your payment and is used by some of the largest online retailers in South Africa.
Category: Payment methods
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What is the Mobicred payment option?

Mobicred is a 3rd party credit provider. They allow you to buy from us and pay them back in installments. Please visit https://www.mobicred.co.za/ for more info.
Category: Payment methods

Returns

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What is your returns policy?

We have tried to make returning a product as easy as possible.Please visit our Returns Policy page here: https://www.dandashop.co.za/blogs/news/our-easy-returns-policy
Category: Returns

Shipping

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Where do you ship from?

We are situated in the Garden Route but we ship from a warehouse in Johannesburg to help save on shipping costs for you, the customer.
Category: Shipping
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How much does shipping cost?

SHIPPING FEES: Delivery to Western Cape: R69.00 Delivery to the rest of South Africa(excluding outlaying/remote areas): R79.00 Delivery to Outlaying/remote areas: R115.00 Free shipping: On all orders exceeding R1000.00 Free shipping: On orders exceeding R600 delivered to Main areas in Cape Town
Category: Shipping
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Why do you charge for delivery?

Simply put: we have to pay to get the item to you. We constantly strive to keep our product prices as low as possible, meaning we cannot absorb the delivery cost as well and that is why we charge a delivery fee. Some of our items are shipped free of charge but mostly, you, the customer, have to cover the cost. Please visit our Shipping page for more info.
Category: Shipping
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Do you allow collections?

Unfortunately we don't. Due to security reasons we don't allow collections and we ship all our orders.
Category: Shipping
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Do you accept Cash on Delivery?

No, sadly we don't. Although we have been working hard to get this feature up and running, no courier company wants to accept the risk driving along with cash.
Category: Shipping
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How long does delivery take?

That depends entirely on where you live. Major cities takes anything from 3-5 business days but, outlaying areas could be anything from 3-10 business days. Once the item is collected by the courier, we unfortunately don't have any control over the product. Our team monitors the delivery until it is completed. If we notice any delays, we contact the courier and try and resolve any issues. We have contracted only the best courier companies to ensure your purchase arrives fast and securely but, like previously mentioned, it is still in the hands of a 3rd party. Some of our products are sent directly from our suppliers to us upon someone ordering from us. This means that we take possession of the product first and then ship it our to the customer. These products will have a shipping time of 7-10 business days and this information will be shown in the relevant product's description. We also ship products directly from the UK for our customers. Please refer to our UK Imports section for more information here If you have any issues or questions about your delivery, please feel free to contact us.
Category: Shipping
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Where do I get my tracking details?

Once your order is processed and shipped, we will send you an email with the courier's name and your tracking number.
Category: Shipping
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My parcel is taking very long to reach me. What do I do now?

All our goods are shipped with reliable, fast and efficient couriers but it sometimes happens that delays occur. They inform us if there are any delays or issues and we immediately relay this information to you. You can also contact the courier directly. We include all the contact details in the email you will receive once the item is shipped.
Category: Shipping

Trading hours and Contact details

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What are your trading hours?

Our online shop is open 24hrs for business but we are only contactable between the hours of 08:00AM - 17:00PM Mondays to Fridays.
Category: Trading hours and Contact details
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How do I get in contact with you?

Email us at info@dandashop.co.za. Alternatively, contact us on 044 272 3722 or 084 499 8148 during business hours (08:00AM - 17:00PM)
Category: Trading hours and Contact details

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