Our Easy Returns Policy
Dandashop wants to make returning a damaged or unwanted product as easy as possible!
All you have to do to return or exchange your product is to call or email us. As easy at that!
"So when am I allowed to return a product I purchased from Dandashop?" I hear you ask.
You may return any product purchased from Dandashop within 7 days of making the purchase. If you are not happy with the product for what ever reason, just return it. We can arrange for courier to collect the product and if you selected another product in it's place, we'll have it shipped to you too! Just a few simple rules to follow for the above to work:
- The product must be unused and show no signs of visible usage.
- The product must be in it's original condition, packaging and/or wrapping.
- All labels, stickers, booklets or instruction manuals must be present.
If you opt for a refund, once we have received and inspected the product and find it to be in a satisfactory condition(as set out above), we will refund you in full!
"What if my product arrives damaged or breaks within the first 7 days?" you ask.
Then the exact same process applies as mentioned above!
Please note that if you only opened the item for the first time after this 7 day period and the item needs to be returned, the shipping cost would be payable by you.
"How much will returning a product cost me?"
Well...nothing! If the item is returned within 7 days after purchase Dandashop will carry the shipping cost!
After the above 7 days, the shipping is payable by the customer and is non-refundable and Dandashop can arrange for one of our courier partners to collect your parcel and deduct the cost thereof from the refund amount payable to you, the customer.
Cell phones have a 12 month supplier's warranty. The supplier has the discretion to either repair or replace the damaged item whilst still under warranty.
Please note that these rules may not be applicable to items specifically imported from overseas on your behalf. For Terms & Conditions on imported products, please see our import section.
Our contact details:
Cell: 072 30 50 155